The most basic idea behind Holistic Managed Services is that the technology a company utilizes is assessed from a business standpoint and brought into the fold of productivity – whether it is focused to generate real, bottom-line net income or to cut costs and effectively reduce operating expenses. In a nutshell it stops unnecessary spending on technology.
At a time when businesses and their departments are being forced to scale back more and more on resources; technology must be seen as a viable income producer at every level – not just a break-and-fix expense or the piecemeal “sale and service” of individual software, hardware, and training.
This is accomplished through overall business and financial analysis, product and process development, and effective stakeholder engagement. In general, this permits technology to be moved from overhead to become a more vibrant part of business functions and provide a better client / product / end-user experience.
A constant goal of Holistic Managed Services is to minimize TCO (Total Cost of Ownership) – by researching and recommending technology to reduce energy costs in the data center, or suggesting the integration of accounting systems with inventory systems, or other similar infrastructure changes. Under a Holistic Managed Service program, this type of additional technological advice is part of the program – and it is offered at no additional cost .
In short, the recession may be causing some serious issues across the board, but it has created a great opportunity for companies to step up and make the transition to Holistic Managed Services programs. Here are the 3 phases used in the implementation of a Holistic Managed Services program.
First, complete an assessment of the existing infrastructure. During this process, it’s a good idea to stop buying devices, software, and training – and stop engaging new partners and signing new contracts. Once the assessment has been completed, these purchases and decisions will be backed with solid return analysis.
After Phase 1 – Assessment is complete, Phase 2 can begin – Remediation. During this phase, businesses invest in bringing their infrastructure to a more reliable operational state. Many times it involves updating aged equipment in order to operate more effectively.
In this phase companies focus on their business, as the managed service provider takes over the responsibility for successful day-to-day operations of the technology. It is also in this phase that corporate strategic initiatives take shape, and spending is focused with laser-like clarity on the business’ objectives.
Holistic Managed Services is the wave of the future and should be looked at as a viable business solution in a rough economy. Simple changes can reduce your business’s IT expenses (overhead) by up to 50%, increase your customer service and client retention by 100%, and increase your company’s bottom line, even in this rough economy.
Source by Lee Solt